Privacy Policy

1. Data Controller

ItalyTransferHub is operated by Colantuono Eugenio, Sole Trader, registered in the United Kingdom.

Email: [email protected]

For the purposes of data protection laws, including the UK GDPR and EU GDPR, ItalyTransferHub acts as the data controller for personal data collected through this website for booking and administrative purposes.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Name and surname
• Email address and phone number, including WhatsApp contact
• Pickup and drop-off details, including flight information
• Number of passengers and luggage details
• Payment information, processed securely by Stripe
• Technical data, including IP address, device/browser information, and website usage data
• Tax information, if required for issuing invoices for our booking fee

3. How We Use Your Data

We process personal data for the following purposes:

• Service Delivery: to process booking requests and connect customers with licensed NCC operators.
• Communication: to send booking confirmations and operational updates.
• Billing & Compliance: to issue invoices for our booking fees and comply with UK tax obligations.
• Payment Processing: to facilitate transactions via Stripe.
• Support: to respond to inquiries and resolve potential disputes.
• Improvement: to monitor website performance and security.

We do not use personal data for email marketing unless explicit consent is provided.

4. Legal Basis for Processing

We process personal data based on:

• Contractual necessity: to provide the booking service requested by you.
• Legal obligation: to comply with tax and accounting laws in the United Kingdom.
• Legitimate interest: to maintain website security and manage our relationship with transport partners.
• Consent: for analytics and non-essential cookies.

5. Payments

Payments, including booking fees, are processed securely by Stripe.

ItalyTransferHub does not store full credit card details.

Stripe processes personal data as an independent controller in accordance with its own privacy policy.

6. Data Sharing and Third Parties

We may share your personal data with:

• Licensed NCC operators: your name, phone number, and trip details are shared with the assigned partner driver or operator in Italy to perform the transport service. Once shared, the NCC operator becomes an independent data controller for the performance of the transport service and the issuance of the final invoice or receipt for the balance.
• Service providers: Stripe for payments, Hostinger for hosting, and Postmark for emails.
• WhatsApp / Meta: if you contact us via WhatsApp, your data may be processed by Meta in accordance with Meta’s privacy policies.
• IT and security service providers: where necessary to maintain website security and functionality.

We do not sell your personal data.

7. International Data Transfers

Our hosting servers, provided by Hostinger, are located in the United States.

Where personal data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission and the UK International Data Transfer Addendum.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil booking services
• Comply with UK tax and accounting obligations, typically 5–6 years for financial data
• Resolve disputes or legal claims

9. Your Rights

Under applicable data protection laws, including the UK GDPR and EU GDPR, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

To exercise these rights, please contact us at:

[email protected]

10. Security

We implement appropriate technical and organisational measures, including SSL encryption, to protect personal data from unauthorised access, alteration, disclosure, or destruction.

However, no internet transmission is 100% secure.

11. Cookies

Our website uses cookies to improve functionality, performance, security, and user experience.

Analytics and non-essential cookies are activated only after the user has provided consent through the cookie banner.

You can manage your cookie preferences through the cookie banner or your browser settings.

For detailed information, please refer to our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this website.

13. Contact

For privacy-related inquiries, please contact:

Colantuono Eugenio
ItalyTransferHub
[email protected]